Refund Policy

At AfricanSMM, we value our customers and strive to ensure that all orders are delivered accurately and on time.

Eligibility for Refunds

• Refunds are only issued if we fail to deliver your order as requested.

• Orders that have been successfully delivered are not eligible for a refund.

Refund Method

• All approved refunds will be credited to your account wallet.

• Refunds will not be returned to your original payment method (e.g., M-Pesa, bank, or card).

• Wallet funds can be used for future orders on our platform.

Refund Processing Time

• Once approved, refunds are processed within 24–72 hours.

Dispute Resolution

If you believe your order qualifies for a refund, please contact our support team with your order details. We’ll review your request and respond promptly.